Technical Support - Customer support and satisfaction is our number one priority!

Automated Programming Technologies, Inc.

Customer Support

Customer support and satisfaction is our number one priority! We are dedicated to providing the highest quality of support possible. Give us your comments, and let us know how we are doing! Check out our Frequently Asked Questions (FAQ) to see if your question can be answered there.

Current Software Versions

If you are currently using APT software, check the Version Listing to see if a newer version is available. If you need an update, contact us. Updates are available at no additional charge to recurring license / subscription customers.

Online Product Registration

FTP Site

Our FTP Internet site can be found at ftp.aptnet.com. This facility includes evaluation software, software updates, technical white papers, and informative marketing materials. Use username "Anonymous" and provide your e-mail address as your password. View the "index" file for a summary description of all available files.

Year 2000 Statement

Many of our customers would like to know what steps APT has taken to ensure that our software will not experience any difficulties with the transition from the year 1999 to 2000. This document briefly describes APT's "Year 2000 Qualification Program" for its software products.

E-Mail / FAX

You can contact our engineers at . We can be reached by fax at 586-268-2060. Be sure to include a voice phone number where you can be reached. We will get back to you promptly.

Telephone Technical Support

Our engineers are available Monday through Friday from 9:00 a.m. to 5:00 p.m. U.S. Eastern Standard Time. So we can serve you most effectively, please have available the serial number and version number of your software. We are here to help. However, we strive to provide useful product documentation. Answers to many of your questions can be found most efficiently in this documentation and Help files. Support line: 586-268-3846.